How team members test the customer portal | ASC247. ASC247.

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AMD Maintenance Workflow Training

Module 1 — System overview
- Why we are using ASC247 for training
Module 2 — AMD workflow overview
- full AMD process
Module 3 — Portal user testing
- How team members test the customer portal
Module 4 — AMD service catalogue
- Core services to train
Module 5 — Sales order information
- Train the team to check these fields:
Module 6 — Project and task workflow
- Recommended AMD setup
Module 7 — Task stages
- Everyone to use the same stages
Module 8 — Technician job completion
- Technicians must record:
Module 9 — Manager review and invoicing
- Before invoicing, manager/admin must check:
- Quiz questions