3.01 On-Site Cleaning Manual Overview

Your ASC247 / Retail Client Site On-Site Cleaning Manual contains important information in relation to completing work at a Retail Client Site.

The manual contains the following content that your Trainer will cover during this session:

Company Introduction

(Trainer to give a high-level introduction and welcome to ASC247)

• ASC247 Vision Statement, Mission Statement, and Guiding Principles

• To Our Cleaners

• Retail Induction Cards (already covered in Section 1)

ASC247 Behavioural Policies

(Trainer to summarise Policies for the cleaners)

• Workplace Environment Policy

• Workplace Bullying Policy

• Drug and Alcohol Policy

• Fitness for Work Policy

Retail Cleaning Specifications

(Trainer to take cleaners through the Retail Cleaning Matrix)

• Retail Client Site Actual Cleaning Specifications Matrix — Daily and Weekly

• Retail Client Site Actual Cleaning Specifications Matrix — Periodicals

ASC247 Cleaning Procedures and Processes

(Trainer to discuss only where the information is located — cleaning procedures will be covered later)

• Start-up Procedure, Closedown Procedure, and Periodical Timetable

• ASC247 Cleaning Procedure Matrix — Full Daily Clean

• ASC247 Cleaning Procedure Matrix — Partial Clean

• Store Layout Cleaning Flow Breakup

• Cleaner Schedule Workflow — Two Person Team Full Clean

• Cleaner Schedule Workflow — Two Person Team Partial Clean

• Cleaner Schedule Workflow — Three Person Team

ASC247 Occupational Health and Safety Policy and Procedures

(Trainer to discuss ASC247 Safety Policy, Hazard Identification and Risk Management, and Incident Management Reporting)

• ASC247 Safety Policy

• ASC247 WHS Management System Procedure

• ASC247 Hazard Identification and Risk Management Procedure

• ASC247 Incident Management Reporting and Investigation Procedure

ASC247 Work Method Statements

(Trainer to discuss only where the information is located. MSDS key points to be covered when cleaning procedures are covered later in the training)

• Cleaning Trading Floors

• Cleaning Offices and Team Amenities

• Cleaning Toilets

• Shampooing Carpet

• Stripping and Sealing Vinyl Floors

Material Safety Data Sheets (MSDS)

(Trainer to discuss what an MSDS is, how this section is laid out, and what is the key content of an MSDS. Daily chemical usage is covered in the next section.)

Forms

(Trainer to take cleaner through where forms are located and discuss when the forms are to be used, and how they are filed and/or communicated)

• Cleaners Daily Safety Checklist

• Incident Report Template and Risk Profile

• Risk Assessment Template

Section 3.0 — Assessment

Outcomes:
At the end of this session, participants will be able to:

• Understand the Retail Client Site cleaning matrix

• Understand the ASC247 / Retail Client Site On-Site Cleaning Manual, its contents and how to obtain information from the document

• Understand how to locate and understand an MSDS

• Understand ASC247 Behavioural Policies

• Understand ASC247 Risk and Incident Management Procedures and the associated reporting procedures in relation to risks and incidents